Complains and suggestions policy

We hope to avoid complaints by having regular student interviews and by acting quickly to solve any problems that you may have with your accommodation, our staff or the school in general. If you are unhappy about something, we would really like to know about it and will do all that we can to resolve the issue quickly.


Who can you speak to?

  • If you have a problem with your class, please talk to your teacher or to the Director of Studies or the Principal. If you have a problem with your accommodation, please speak to the client services officer or Principal.

  • If you cannot solve your problem or if you have any other sort of problem, or if you would like to make a formal complaint, please speak to the Principal at any time.

  • If you cannot find a solution, you can write to the Citizen’s Advice Bureau.


Please let us know as soon as possible if you have a problem, we will try to help straight away.


  • Please write down and suggestions you have and put them in the ‘suggestion box’ in the student room. We regularly check it and we appreciate your suggestions.

  • We will also ask you to complete questionnaire at the end of your course and an initial feedback form after your first week. Please share your suggestions and feedback with us. Thank you.

  • Our complaints policy and other policies are displayed in the student room.

Complaints procedure

If you feel the need to make a complaint, please follow this simple procedure:

Step 1. Speak to the Director of Studies or the Client Services Officer.

Step 2. If you are dissatisfied with their response, speak to the Principal, Roland Hunter

Step 3. If you would like to involve an external organisation, please contact the Citizen’s Advice Bureau.